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Our Customer Service Assurance Program is just another service Paul Davis Restoration offers to ensure customer satisfaction. Here’s how our program works:
“To ensure that every Paul Davis Restoration customer is fully satisfied with the total loss restoration process.”
—Paul Davis Restoration Customer Service Mission Statement
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- When Paul Davis Restoration is chosen to complete repairs, the Customer Service Representative (CSR) stays in contact with the property owner throughout the repair process with phone calls. The process is discussed and we assure that the customer is satisfied at each point with: quality of the work, the job management process and the progress of the job.
- If the job is larger, on-site visits and inspections are done by the CSR. The purpose of these visits is for quality control. If any flaws are found, no matter how small, we take the appropriate steps to have them corrected.
- When the job is completed, the CSR does a follow-up contact to help maintain our service standards.
- Our national Customer Service Program performs telephone surveys to all who have received our services.
Customer satisfaction, tracked through a standardized quality review process, assures quality and lets customers know we care about them. If you use Paul Davis Restoration, you will find our Customer Service Assurance Program to be a unique benefit, atypical of the construction industry.
Proud members of the following organizations:
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